These Terms and Conditions govern access to and use of the 33Spin Casino website and services by users located in Australia. By creating an account, accessing the website or using any services provided under the 33Spin Casino brand, you confirm that you have read, understood and agree to be bound by these Terms and Conditions, together with any documents referenced herein.
1. Definitions
In these Terms and Conditions, the following definitions apply: “33Spin Casino”, “we”, “us”, “our” means the operator of the 33Spin Casino website and related services; “Website” means any domain, mobile site or application operated under the 33Spin Casino brand; “User”, “Player”, “you”, “your” means any natural person who accesses the Website or uses the services; “Account” means a registered user account created on the Website; “Games” means any casino, slot, table, live dealer, or other real-money or practice play products made available on the Website; “Applicable Law” means all laws, regulations and rules in force in the relevant jurisdiction, including those of Australia.
2. Eligibility and Jurisdiction
Use of the Website is strictly limited to individuals who are at least 18 years of age or older where the minimum legal age for online gambling in their state or territory is higher. By registering an Account, you warrant that you are legally permitted to engage in online gambling activities under the laws of Australia and your state or territory of residence, that you are accessing the Website from a jurisdiction where such activities are lawful, and that you are not a resident of any jurisdiction in which online gambling with us is prohibited. It is your sole responsibility to ensure that your use of the Website complies with all Applicable Law.
3. Account Registration and Security
To participate in real-money Games, you must register an Account and provide accurate, complete and up-to-date information, including your full name, date of birth, residential address in Australia, contact details, and any other information requested. You agree to keep your login credentials confidential and not to permit any third party to access your Account. You are fully responsible for all activities conducted through your Account. We reserve the right to request verification documents, including proof of identity, age, address and payment method ownership, and to suspend or close Accounts that cannot be satisfactorily verified.
4. Know Your Customer and Verification
In accordance with regulatory and anti-money laundering requirements, we may perform Know Your Customer checks on all Australian players. You agree to provide, on request, clear copies of identification documents, such as passport or driver licence, proof of address such as a utility bill or bank statement, and documentation confirming ownership of payment instruments. Until verification is complete, we may restrict, suspend or delay deposits, withdrawals or access to certain Games. Failure to provide accurate and authentic documents may result in Account closure and potential forfeiture of funds subject to Applicable Law.
5. Restricted Use and Prohibited Activities
You agree to use the Website solely for personal entertainment purposes and not for any commercial or unlawful activity. You must not create multiple Accounts, act on behalf of another person, use automated tools or bots, manipulate game outcomes, engage in collusion or bonus abuse, or attempt to reverse engineer, interfere with or disrupt the Website or Games. Any suspected fraudulent, collusive, criminal or improper activity may lead to immediate suspension or closure of your Account, cancellation of bets, voiding of winnings and reporting to relevant Australian authorities where required.
6. Deposits and Withdrawals
All deposits and withdrawals must be made through payment methods offered on the Website and in the name of the registered Account holder. You acknowledge that some payment options may not be available in all Australian states or territories. Minimum and maximum transaction limits, processing times and potential fees will be specified on the Website and may vary by method. We reserve the right to conduct additional checks prior to processing withdrawals and to pay out withdrawals in instalments where necessary. You are responsible for any charges imposed by your bank, card issuer or payment provider, and for any currency conversion costs.
7. Real-Money Play and Game Rules
Participation in real-money Games involves financial risk and the possibility of losing funds. Before placing any bet, you are responsible for familiarising yourself with the rules, pay tables, return-to-player information and special conditions of each Game. In the event of any discrepancy between the information displayed on the Website and the internal game server records, the server records will prevail. We reserve the right to void or adjust bets and winnings in cases of technical malfunction, incorrect odds or pay table errors, or where a Game outcome has been affected by a system issue.
8. Bonuses, Promotions and Wagering Requirements
From time to time, 33Spin Casino may offer bonuses, free spins, loyalty rewards or other promotions to eligible Australian players. Each promotion will be governed by specific terms, including wagering requirements, time limits, maximum bet amounts, game restrictions and withdrawal conditions. By accepting a bonus or participating in a promotion, you agree to comply with the applicable terms. Bonus abuse, including but not limited to low-risk betting strategies, bonus stacking, or using multiple Accounts to claim offers, is strictly prohibited and may result in forfeiture of bonus funds and winnings and closure of the Account.
9. Responsible Gambling
33Spin Casino supports responsible gambling practices and provides tools to help Australian players manage their activity, including deposit limits, loss limits, session limits and self-exclusion options where technically available. You may request temporary or permanent exclusion from the Website, subject to verification and processing times. It remains your responsibility to use these tools and to seek professional assistance if gambling is causing financial, personal or psychological harm. We do not accept responsibility for any losses incurred where you fail to use available responsible gambling measures or continue to gamble despite self-exclusion on other platforms.
10. Intellectual Property
All content, trademarks, logos, software, game titles and other intellectual property displayed on the Website are owned by us or our licensors and are protected by copyright and trademark laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Website and Games for personal, non-commercial purposes only. You must not copy, modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any content or software obtained from the Website without our prior written consent.
11. Privacy and Data Protection
We collect and process personal data from Australian users for the purposes of account administration, identity verification, payment processing, compliance with legal obligations and improvement of our services. Your data may be stored and processed in jurisdictions outside Australia, subject to appropriate safeguards. By using the Website, you consent to such processing and transfers. We implement reasonable technical and organisational measures to protect your data, but we cannot guarantee absolute security. Further information is provided in our Privacy Policy, which forms part of these Terms and Conditions.
12. Limitation of Liability
To the maximum extent permitted by Applicable Law, 33Spin Casino shall not be liable for any indirect, incidental, consequential or punitive damages, loss of profits, loss of data or business interruption arising out of or in connection with your use of the Website or Games. Our total aggregate liability to you for any claim related to these Terms and Conditions shall not exceed the lesser of the amount of your net deposits to your Account during the three months preceding the event giving rise to the claim and the amount permitted by Applicable Law. Nothing in these Terms and Conditions excludes liability for fraud, fraudulent misrepresentation or any liability that cannot be excluded under Australian consumer law.
13. Suspension, Closure and Termination
We may suspend or close your Account at our discretion where we have reasonable grounds to believe that you have breached these Terms and Conditions, violated Applicable Law, engaged in prohibited activities or provided false information. You may close your Account at any time by contacting customer support, subject to the settlement of any outstanding bets and balances. Upon closure, any remaining real-money balance, less any applicable fees or adjustments, will be returned to you, provided that your Account is not under investigation and no legal or regulatory restrictions apply.
14. Changes to Terms and Conditions
33Spin Casino reserves the right to amend, update or replace these Terms and Conditions at any time to reflect changes in legal, regulatory, technical or business requirements. Any material changes will be published on the Website and, where required, notified to you using the contact details associated with your Account. Continued use of the Website after the effective date of the updated Terms and Conditions constitutes your acceptance of the changes. It is your responsibility to review the Terms and Conditions periodically to ensure that you are aware of the current version.
15. Governing Law and Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws applicable to the operator’s licensing jurisdiction, subject to any mandatory provisions of Australian law that may apply to you as a consumer. In the event of a dispute, you should first contact our customer support to seek resolution. If a complaint cannot be resolved, you may have the right to escalate the matter to an independent dispute resolution body, where available, or to the competent courts in accordance with Applicable Law. Any claim must be brought within the time limits prescribed by law.
16. Contact Information
If you have any questions regarding these Terms and Conditions, your Account or any aspect of the services provided by 33Spin Casino to users in Australia, you should contact our customer support using the contact channels indicated on the Website. All communications may be recorded and retained for compliance, training and dispute resolution purposes, in accordance with our Privacy Policy and Applicable Law.