This Privacy Policy explains how 33Spin Casino collects, uses, stores and protects personal data of users located in Australia who access or use our website and related services. By using the website of 33Spin Casino, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein, to the extent permitted by applicable Australian law.
1. Data Controller and Scope
The data controller is the company operating the 33Spin Casino brand (hereinafter referred to as “33Spin Casino”, “we”, “us” or “our”). This Privacy Policy applies to all visitors and registered players accessing our website, mobile versions and related online services from within Australia. It governs the processing of personal data in connection with account registration, use of gaming services, payments, customer support and marketing communications.
2. Categories of Personal Data Collected
We collect and process the following main categories of personal data, to the extent necessary for the purposes set out in this Privacy Policy and in accordance with applicable law in Australia:
Identification data: full name, date of birth, gender, residential address, nationality, copies of identification documents such as passport, driver’s licence or other government-issued ID, and proof of address documents.
Contact data: email address, telephone number, preferred language of communication and other contact details you voluntarily provide.
Account data: username, encrypted password, security questions and answers, account settings, responsible gambling preferences and communication preferences.
Financial and transaction data: payment method details (such as partially masked card numbers, bank account identifiers, e-wallet identifiers), deposit and withdrawal history, bet history, game activity, bonuses claimed and balances.
Technical and usage data: IP address, device identifiers, browser type, operating system, access times, referring URLs, clickstream data, session duration and other information generated through cookies and similar technologies.
Compliance and verification data: information obtained during know-your-customer (KYC) checks, anti-money laundering (AML) screening, sanctions and politically exposed person (PEP) checks, and information obtained from third-party verification providers as permitted by law.
Communication data: records of communications with our customer support, including emails, chat logs and any information you submit through contact forms or feedback tools.
3. Legal Bases and Purposes of Processing
We process your personal data only where we have a lawful basis to do so under applicable laws, including Australian privacy legislation. The main legal bases and purposes of processing are as follows:
Contract performance: to create and manage your 33Spin Casino account, provide gaming services, process deposits and withdrawals, credit winnings, manage bonuses and loyalty programs and provide technical and customer support.
Legal obligations: to comply with applicable laws and regulatory requirements, including AML and counter-terrorism financing obligations, responsible gambling requirements, age verification, taxation and accounting rules, and to respond to lawful requests from authorities and regulators.
Legitimate interests: to ensure the security and integrity of our services, prevent fraud and abuse, monitor and improve website performance, analyse aggregated user behaviour, enforce our Terms and Conditions and protect our legal rights and interests, provided such interests are not overridden by your privacy rights.
Consent: to the extent required by law, for sending electronic marketing communications, using certain categories of cookies or processing sensitive information. Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.
4. Cookies and Similar Technologies
We use cookies and similar tracking technologies to ensure the proper functioning of the 33Spin Casino website, enhance user experience, perform analytics and, where permitted, deliver personalised content. Cookies may be session-based (deleted when you close your browser) or persistent (stored for a defined period). You may manage or disable cookies through your browser settings; however, some features of the website may not function correctly if certain cookies are disabled. Where required by law, we will request your consent before using non-essential cookies.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory, accounting and reporting obligations. Retention periods may differ depending on the category of data and applicable legal requirements, including those related to AML, financial record keeping and dispute resolution. When personal data is no longer required, we will take reasonable steps to irreversibly anonymise or securely destroy it, unless further retention is required by law.
6. Data Sharing and International Transfers
We may share your personal data with third parties strictly on a need-to-know basis and only for the purposes described in this Privacy Policy or as required by law. Such recipients may include payment service providers, identity verification and KYC providers, fraud prevention and AML screening providers, IT and hosting service providers, analytics and customer support tools, marketing service providers acting on our instructions and professional advisers such as legal and accounting firms. We may also disclose data to regulatory bodies, law enforcement agencies and courts where required by applicable law or lawful order.
Where personal data is transferred outside of Australia, we will take reasonable steps to ensure that the recipient provides a level of protection substantially similar to that afforded under applicable Australian privacy laws, for example by using appropriate contractual safeguards or transferring to jurisdictions recognised as providing adequate data protection, where relevant.
7. Data Security
We implement and maintain technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure or destruction. Such measures include encryption, access controls, secure network configurations, regular security assessments and staff training on data protection obligations. While we take reasonable steps to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account.
8. AML, Fraud Prevention and Responsible Gambling
33Spin Casino is required to implement procedures for the detection and prevention of money laundering, terrorism financing, fraud and other unlawful activities. For these purposes, we may conduct identity verification and enhanced due diligence checks, monitor transactions and gaming patterns, and share relevant information with specialised third-party service providers and, where required, with competent authorities. We may also process personal data to apply responsible gambling tools, such as deposit limits, self-exclusion and activity monitoring, in accordance with applicable regulations and our internal policies.
9. Direct Marketing
Subject to your preferences and applicable law, we may use your contact data and account information to send you information about our services, promotions, bonuses and updates. You may opt out of receiving marketing communications at any time by using the unsubscribe link in the message, adjusting your account settings or contacting customer support. Even if you opt out of marketing, we may still send you non-promotional communications relating to your account, transactions or changes to our terms and policies.
10. Your Rights
To the extent provided by applicable Australian privacy laws, you may have the right to request access to the personal data we hold about you, request correction of inaccurate or incomplete data, request deletion of data where it is no longer necessary or where processing is unlawful, request restriction of processing in certain circumstances, object to processing based on legitimate interests and request information about cross-border data transfers. To exercise these rights, you may contact us using the contact details provided on the 33Spin Casino website. We may need to verify your identity before responding and may refuse requests where permitted by law, for example where disclosure would adversely affect the rights of others or where we are legally required to retain certain data.
11. Third-Party Websites
Our website may contain links to third-party websites or services that are not operated or controlled by 33Spin Casino. This Privacy Policy does not apply to such third-party websites, and we are not responsible for their privacy practices. We recommend that you review the privacy policies of any third-party websites you visit before providing personal data.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, regulatory guidance, industry practices or our internal processes. The updated version will be published on the 33Spin Casino website with an updated effective date. Your continued use of our services after the publication of an updated Privacy Policy will constitute your acknowledgment of the changes, to the extent permitted by law.
13. Contact and Complaints
If you have any questions about this Privacy Policy or our handling of personal data, or if you wish to exercise your privacy rights, you may contact us using the contact details provided in the support or legal section of the 33Spin Casino website. If you are not satisfied with our response, you may have the right to lodge a complaint with an appropriate data protection or privacy regulator in Australia, in accordance with applicable law.